WRITTEN COMMUNICATIONS

Application forms

• correspondence quiz
• application for a job form
• application for a visa form

Emails 1

• discussing attitudes to email
• guidelines for writing emails
• register, format, abbreviations
• expressions used in emails (formal/informal phrases)

Emails 2

• writing to colleagues
• exchanging information
• sequencing a series of emails
• quoting from previous emails

Business letters

• types of paper documentation
• useful phrases
• layout, style and language
• correcting a formal letter
• writing letters of complaint and apology